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Contact Us & FAQ
Shipping Problems: Please do not contact us for information on when your item will be shipped, you will receive a tracking number once your order has been shipped. We ship ONLY MONDAY THROUGH FRIDAY 10AM-4PM CST.
Billing Charge: The charge that will appear on your credit card statement will be "K2 Incense Online"
Prepaid Credit Cards: Yes we accept prepaid credit cards only Visa and MasterCard.
Canceled Orders: If your order is canceled it is most likely due to the product being banned in your location or your credit card was declined. We will refund you immediately the refund process can take anywhere from a few hours to 2-3 business days depending on your bank.
Credit Card Errors:Your billing & shipping address need to match the address that is associated with your credit card address you have on file with your bank. We only accept VISA & MASTERCARD.
Customer Service Requests:All customer service requests will be answered in 1-2 business day's.
If you have any question please email us at: K2incenseonline@live.com